Transparency is one of our main values. As financial operators, we know that the responsible use of the exchange service is measured by the clarity and completeness of the information provided about the costs of the service itself. At any time, the customer has the possibility of knowing in advance the exchange conditions applied and obtaining a refund of the transaction if he or she is not satisfied with the cost of the service.
We provide customers with documents that provide simple and complete information on the conditions and characteristics of the service provided. You can find these documents in all our agencies, already present on the counter or immediately available upon request.
If you want, you can click on the links on the side and read them in PDF format from your device.
To ensure increasingly transparent management of its activities and prevent any form of illicit activity, yex CHANGE has adopted the Organization, Management and Control Model 231, through which its business processes are controlled as a guarantee for all stakeholders and potential business partners.
A specific whistleblowing procedure is foreseen that allows any illegal activities to be reported in a confidential and protected manner and to preserve the legality of corporate activities.